4. Nov 2024

SHOPMACHER receives TÜV certification

Awarded: SHOPMACHER receives TÜV certification for Trusted Development
Around 2,000 service providers in Germany position themselves as commerce experts. However, there are no reliable benchmarks for their expertise. Retailers are faced with the challenge of only really being able to assess the quality of an agency after working with it – often too late.
TÜV certificate handover
TÜV certificate handed over to SHOPMACHER.
We at SHOPMACHER are now taking a new approach: in order to offer our customers the highest quality and efficiency, we have always relied on standardized processes: from the first customer inquiry and requirements gathering to project management, implementation, testing and the final delivery of projects. Now we are going one step further: we have had the entire development process certified by TÜV Trust IT GmbH, thus creating transparency in a market that has been difficult to understand up to now. The “Trusted Development” certification confirms our long-standing commitment to security and trust in digital development.

Why do SHOPMACHER love standardized processes?

Standardized development processes are more than just a buzzword for us. They form the backbone of our work and bring numerous advantages:

  1. Efficiency: We minimize frictional losses and optimize our resources through uniform processes.
  2. Quality improvement: Standardized processes help us to deliver consistently high-quality results.
  3. Seamless onboarding: New team members can quickly familiarize themselves with our way of working.
  4. Clear communication: Standardized processes facilitate collaboration within the team and with customers.

The way to be TÜV certified

The decision to have our development standards certified by TÜV was a logical step for us. We were convinced of the quality of our processes and wanted to have this officially confirmed.
TÜV certificate handover at the Konfi
The certification process was intensive and included the following points:
  • A four-and-a-half-hour audit with 150 questions on all aspects of our work
  • Detailed insights into our tools and working methods
  • Review of our corporate structure and role definitions
  • A penetration test on one of our sample projects
The result? We passed the certification with flying colors, without a single risk. Only five recommendations for further optimization were made – and we are working on them.

What does the certification mean for SHOPMACHER customers?

The TÜV certification is intended to give customers a more secure feeling when choosing the right implementation partner. SHOPMACHER is now certified for:

TÜV certificate picture frame

Trustworthiness

Our processes and our company organization have been confirmed as sensible, efficient and secure by an independent institution.

Quality guarantee

Standardized processes ensure consistently high quality in all projects.

transparency

Clearly defined processes make our work comprehensible and predictable.

Future security

Our methods facilitate the onboarding of new projects, but also the handover and further development of existing projects.

The holistic approach of the project certification is particularly noteworthy: it covers the entire development process – from the first customer inquiry to the final delivery.

What happens now?

We wouldn’t be SHOPMACHER if we rested on our TÜV certification. Of course, it is an incentive for continuous improvement. We will review the TÜV’s recommendations for further optimization and implement our processes even more consistently in all projects. And because our industry thrives on rapid change, we will also renew our certification every year to ensure that we are always up to date.

The official presentation of the certificate (printed and framed) will take place in our office on October 30. We are proud of this award and see it as confirmation of the path we have taken – and as a promise to our customers that we will continue to set the highest standards in digital development in the future.

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